What happens if I am not in when the delivery arrives?

If you have provided your mobile number, then you will receive a free text message in the morning on the day of delivery informing you of an estimated 1 hour time slot and a link to live tracking so you can track your order progress.

However, if no-one is available to sign for the order, the courier will leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office, shop, or locker. If this is not appropriate, they will attempt to deliver the order the following day.

After two failed attempts, you will need to contact the courier using the details on the contact card, email, or text message to arrange collection or a new delivery date. If a mobile number has been provided, a text message will also be sent confirming this. Please note orders may require a signature and carrier’s may take a photo of your order as proof upon delivery.