Which items are excluded from the 30-day ‘unwanted’ returns policy?

Certain items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, as well as used macerators, toilets and water pumps.

We cannot accept the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened.