General

Warehouse Management

• Warehouse Management How To

DELIVERY

• Delivery Costs
• Can I get delivery to countries outside the UK?
• What happens if I am not in when the delivery arrives?
• Can I have my order delivered to a different address?
• Can I track my order?

CLICK & COLLECT

• I'm going to collect my order from store, what do I need to bring with me?
• Can I have items for collection and delivery in the same order?
• What does Collect Next Day mean?
• What does Collect Today mean?

RETURNS AND REFUNDS

• I've not received my refund yet, how long does this take?
• What happens if my items delivered or collected from store are damaged or incorrect?
• Which items are excluded from the 30-day ‘unwanted’ returns policy?
• What should I do if I’ve already installed something which has developed a fault?
• My product is faulty but is still guaranteed by the manufacturer, what do I do?
• What do I do if an item develops a fault after 30 days?

Announcements

• Welcome to your Help Centre!

FAQ

• How can agents leverage knowledge to help customers?
• How do I publish my content in other languages?
• How do I customise my Help Centre?
• What are these sections and articles doing here?